Cancellation of a transaction and products’-return policy

1. 1. The person placing the order can cancel her order that she made in any of the following instances and terms: any reimbursement will be made only to the credit card from which the order was placed, and in accordance with the credit card company’s timetable.

1. 1. 1. Cancelling an order before the item was sent to the client shall not carry any extra charge and the client will be reimbursed with the money that she paid for the transaction including shipment fees. Financial reimbursement shall be made according to that which is stated by law.
      2. In case of cancelling a transaction after the item was sent to the person placing the order and after receiving the item at the company’s warehouses, full financial reimbursement will be made. The delivery fee shall be deducted from the reimbursement amount. The reimbursement shall be made provided the item has returned completely unused and/or without flaws and/or damages and with the label thereon as it has been received. Should the item be returned not as stated in this article, then the person placing the order shall not be reimbursed (without financial reimbursement and without a credit voucher).
      3. The company has the exclusive discretion concerning the condition of the returned merchandise.
      4. The item can be returned, which was unused, in its original packaging, as the label is attached to a cable tie within 14 days of its receipt.
      5. Entitlement for reimbursement is conditioned by up to a one-month period (at the latest) from the day of placing the order by credit card/PayPal.

1. 2. Financial reimbursement shall not be provided for items for which a financial return has not been paid, such as a specials or gifts.

1. 3. The manner of returning the items – the client shall return the item back to the company Ruta.

1. 4. It is not possible to reimburse debit cards, therefore holders of debit cards are only entitled for a credit on the website.

1. 5. Returning items that were purchased by credit card on the website shall reimburse the client with the credit return to her account.

1. 6. Under the Ministry of Health’s guidelines: socks or stockings cannot be returned and/or replaced.

1. 7. For reimbursements made for items that were purchased on sale days or on big special offers and returned by the client, a reimbursement shall be made within approximately three weeks from the time the items have reached the company’s offices.

1. 8. If due to items that are missing in stock items that are not in the warehouse shall be ordered, the client then shall be automatically reimbursed and receive an update mail on the reimbursement.